All clients are responsible for signing a legally binding contract that affirms their understanding of the following policies & service agreement parameters.
REFUND & CANCELLATION POLICY
We do not, under any circumstance, issue full refunds for digital products once the order is confirmed and a completed product (rough or final) is delivered. We do not provide a “100% satisfaction guarantee” clause; however, we do make every effort to ensure that you are pleased with your final product. You have 14 days from the time of draft delivery to present revision requests as a part of the review stage. The review stage is the opportunity for clients and writing staff to work collaboratively in polishing a rough/initial draft. As such, refund requests during that stage will not be honored. Partial refunds are offered at 60% of the total purchase price prior to the drafting, completion or delivery of your product(s). While we guarantee quality service, we cannot, and do not guarantee an "A" grade, proposal approval, an interview call-back, etc. as a result of our services. While we control the résumé preparation, cover letter drafting, and/or LinkedIn optimization, we do not control clients' usage of the tools to obtain an interview or job offer. We cannot predict all circumstances, and there are many factors beyond our control that influence a client’s ability to score an interview or a job offer. Among others, the job market, competition, environmental factors, personal mistakes, and so on, can determine whether or not a client experiences lead to success in the job search. We are not accountable for that which we cannot control. Project quality we control; placement results, we do not. If you are unhappy with your final delivery, let us know. We will continue to do our best to make modifications or changes in an effort to gain your approval.
PARAMETERS & CONFIDENTIALITY
This agreement denotes the parameters for services ordered from "The Writique" (henceforth referred to as the "service provider") by {{client.name}}. The services may be carried out by any writer on The Writique team, but all orders are overseen by the Editor-in-Chief and CPRW (Certified Professional Resume Writer).
This arrangement does not include a third-party (friend, mentor, recruiter, career coach, etc.). As such, requests from these individuals, including (but not limited to) revision requests will not be honored. Revision requests, project parameters, and other relevant communications are to be between the two signing parties. The exception is for minors under the age of 18.
The relationship between the client and the service provider is to be a collaborative, professional relationship of equals; and as is indicative of a co-equal partnership, there should be mutual professional respect, courtesy, and consideration. The client understands that the service provider is a business with other clients to service--which requires fair, realistic notice in order to address requests and the completion of projects. While The Writique will make every effort to finish projects early in order to meet impromptu or sudden interview opportunities that may arise before the pre-arranged turnaround time, the service provider is under no obligation to complete projects early.
The client, {{client.name}}, hereby acknowledges that "The Writique" retains the rights to the résumé/cover letter layout and design, and the client consents to the discretion of the designer for the sharing or publishing of finished products for advertising or marketing purposes. The personal or identifying information (including, but not limited to the name, address, places of employment, login information, etc.) of the client will never be shared.
PAYMENT FOR SERVICES
Whether secured via third party financing (PayPal credit, Klarna, etc.) or paying via credit/debit card, the total fee is due in full at the time of order placement. Your order will be processed, and the service delivery countdown begins when payment is complete and all necessary materials have been sent. No work will begin, and the order is not considered officially "placed" until payment is made. If the invoice is not paid within 24 hrs for a "pay in full" service request, the project may be put on hold or scheduled for a later date. Invoices unpaid for more than 14 days are considered “abandoned”. If the client returns to the project later, the invoice will be updated according to current pricing—in other words, it is subject to change at the discretion of the owner. Discounts or other offers may be expired or no longer considered valid.
Deposits of 50% down to "hold" a service request are non-refundable. The remaining 50% balance is due at the time of questionnaire completion. Clients abandoning their order after completion of the required questionnaire must pay the remaining 50% plus a processing fee to rejoin the project queue.
If, at any point, it is determined that the original package selection does not appropriately reflect the client's professional experience, the owner retains the right to send an additional invoice that more accurately reflects the client's professional experience level or project needs.
Any additional services requested beyond the terms listed at the top of this contract will be billed separately. A representative of "The Writique" and the client will discuss the scope of the further service and agree on additional rates that may apply. Payment for additional services is due in full in order to receive final documents.
LIMITATION OF LIABILITIES
In no event will The Writique be liable to the client as its client or to any third party for incidental, indirect, exemplary, special, or consequential damages, whether foreseeable or unforeseeable, arising out of or otherwise relating to the services or the use or performance of the service, even if The Writique has been advised of the possibility or likelihood of such damages. Without limiting the foregoing, in no event shall the liability of The Writique to the client as its client for any claim whatsoever related to the service or services or any order of this Agreement, including without limitation any cause of action sounding in contract, tort, or strict liability, exceed the purchase price of this Agreement or the total amount paid, whichever is less.
EXTENUATING CIRCUMSTANCES & FORCE MAJEURE
No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Contract, for any failure or delay in fulfilling or performing any term of this Contract (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) control, including, but not limited to, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Contract; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities. The Impacted Party shall give Notice within 5 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of 10 days following Notice given by it, the other party may thereafter terminate this Contract upon Notice.
All disputes arising under this agreement shall be resolved through mediation. If mediation is unsuccessful, the dispute will be submitted to binding arbitration. This contract is subject to the governing statutes, laws, rules, and regulations of Marion County, Indiana, where the business is registered.